The S2G team welcomes the opportunity to show how a Single Outsource Solution provides our partners with the attention their support organization and customers deserve. Our partners rely on us to manage complex environments from representing their culture with every front-line customer interaction to confirming their dedication to service by providing timely and quality repair depot, returns management and fulfillment services.
Returns (RMA) Management
S2G has extensive experience supporting distributors, VARs, and corporate customers. It supported Hitachi Lap Tops and Enterprise Servers for many years in various premium service programs. It has also provided out-of-warranty technical support and warranty and out-of-warranty repairs for these products.
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Board Level Repairs
S2G has the experience and tools to provide a complete Repair Depot for a computer or computer component manufacturers. The combined experience of our staff includes the testing and repair of computers and computer components for: Hitachi, Apple Computer, E-Machines, Super Mac, RasterOps, S3, Motorola, Dell, Compaq, and IBM.
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Support Services Group (S2G) was founded in 1998 and has provided technical support, customer service and reverse logistics to the high technology and consumer electronics markets for over 9 years.
S2G Mission: To provide technical support, logistics, fulfillment, repair depot and customer service that consistently exceeds our client's expectations by empowering innovative people and using leading edge technologies, tools and processes.
S2G support facilities and headquarters are located in Waco, Texas. We currently occupy a multiple building campus housing our customer response center and our reverse logistics operations.
more infoSupport Services Group (S2G) was founded in 1998 and has provided technical support, customer service and reverse logistics to the high technology and consumer electronics markets for over 9 years.
S2G Mission: To provide technical support, logistics, fulfillment, repair depot and customer service that consistently exceeds our client's expectations by empowering innovative people and using leading edge technologies, tools and processes.
S2G support facilities and headquarters are located in Waco, Texas. We currently occupy a multiple building campus housing our customer response center and our reverse logistics operations.
S2G's service offerings address the complex responsibility of managing products and services, which include technical support, customer service, inventory tracking, fulfillment, repair and refurbishment. While reducing the cost to support products and services, this partnership allows S2G's clients to focus on their core competencies.
S2G acquired the technological, managerial and physical infrastructure required to establish its support model in the high technology market. With several million dollars invested, S2G's revenue run rate has grown steadily from 2002 to present by offering its solutions to support the following: Diamond Multimedia's Video Graphics Accelerators for gaming enthusiasts, MSNTV/WebTV, Hitachi PCs and Servers, TIVO & DirecTV DVR and satellite receivers, RIO MP3 Audio Players, ReplayTV DVRs and Subscription Service, Philips Projectors, as well as several smaller clients.
Many of the programs involve Legacy (End-of-Life) product lines and require S2G to capitalize on our broad experience in support, sales, repair, fulfillment services, and especially strong project management skills. Consequently, we are known by our clients as the "clean-up" solution when manufacturers are drowning in inefficient processes across their various operational, sales and marketing divisions.
In order to attract new client partners with needs matching S2G's strengths, we are focusing business development activities on current technology products requiring high-touch support and extensive project management to deliver support in-line with the client's ever-changing business goals.
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