Support Services Group customizes our programs to the EXACT requirements and needs of each our unique clients. We recognize that each client is unique and we tailor our services to the distinct needs of each client in order to fully support and represent their brand. In order to provide this tailored support, Support Services Group focuses on providing dedicated program management and hands-on, executive-level client support to our partners.
Additionally, we go to great lengths to recruit, train, and retain top talent that lives and breathes our client brands in order to be and effortless and seamless extension of that brand when interacting with consumers.
What sets Support Services Group apart from the rest of the industry?
THE ANSWERS ARE CLEAR
- Seven contact center locations across the United States, Canada, and Latin America
- Financial stability ensures we meet your needs today and as your company grows
- Continuous operational improvement foundation: Quality focused in everything we do
- Dedication to building deep, sustainable, and long-term client partnerships based on collaboration, customization, and quality
- Integrated services approach and flexible business practices that employ knowledgeable agents to resolve any customer situation in an efficient and effective manner
- Flexible, customizable technology platform that enables rapid scalability
- Open architecture, so we can adopt and integrate your business technology and processes leveraging your existing infrastructure investments
- Superior implementation methodology that allows us to be flexible and adapt to each client’s individual systems, processes, and procedures
- Distributed workforce model which brings the work to the talent, ensuring a dedicated and highly experienced staff that is vested in your success
- We become immersed in the culture and personality of our clients and their brands
- The “Support Services Group Family” is strong
- Our employees are motivated, happy, love what they do… and it shows!
- We have long-tenured employees– Over triple the industry average for employee tenure
- Our company culture is vibrant and carried across all of our contact centers