Humans Helping Humans within the
World of Technology

About Us

S2G is a specialist and enabler of outsourced contact center & support services for yesterday, today, and tomorrow's technology. S2G solutions are driven by an expertise of humans helping humans within the interactive support lifecycle of technology. Solutions center on our multi-channel contact center outsourced solutions that run the gamut of Level I-III technical support, customer service, RMA, Field Service, and EOL Managed Services. S2G caters to the digital entertainment, consumer electronics, technology, and software sectors via our U.S. delivery footprint.

  • Founded in 1999 as a specialist in End-of-Life & Legacy Support Services.
  • Operational Infrastructure built on COPC Standards since our founding (www.copc.com).
  • Multi-channel support service solutions that provide a return on your investment while protecting your brand.
  • Contact Center and Reverse Logistics delivery via our U.S. footprint.
  • All of the infrastructure of a Tier 1 outsourced provider, with the flexibility and custom build-to-suit solutions of a mid size company.
  • 80+% of our employees hold secondary education technical degrees.
  • Multi-channel (voice, email, chat, text) solutions with IVR, KDB, CRM, & Self Service tools
  • Certified Technicians (A+, C+, MCSE, etc.) as required
  • We've never lost a client for performance reasons.
  • Unique Level 1 Technology subsidiary providing professional field services site & connectivity, market deployment, and structured wiring solutions.