The Internet of Things is continuously evolving and changing how consumers interact with your products and experience your brand. Our omnichannel support services allow your customers to interact using the channel that is most comfortable to them. Your can be assured that you customers can receive knowledgeable and efficient product support from our representatives, wherever and whenever they need us.
Support Services Group has provided specialized Technical Support for major consumer electronics brands for over 25 years. We provide Tier 1, Tier 2, and Tier 3 technical support for some of the world’s leading brands.
Our highly skilled technical support team members focus on first call resolution, adopting the appropriate brand voice to deliver an exceptional customer experience in support of a wide range of products and services. Our teams are supported by extensive training, an always-up-to-date knowledge base, and live product labs to ensure intricate product knowledge and first-hand user experiences. Our representatives become experts on your products, and truly embrace your brand and utilize your products thus strengthening your customer interaction satisfaction and increasing promotion of your brand.