OMNICHANNEL RETAIL SUPPORT FROM CUSTOMER CARE TO RETURNS MANAGEMENT
We understand that the retail experience is ever-changing. The ever expanding breadth of communication channels is changing the way businesses interact with their customers. Great customer experiences now happen at multiple touchpoints, and we offer customized omni-channel support at every touchpoint ensuring clarity of brand message via web, chat, email and voice interactions. .
EXCEPTIONAL CUSTOMER CARE
Customer experiences now happen at multiple touch-points including in person, on the phone, via email, chat, web or social media. We know that great customer experiences help you retain customers.
Regardless of channel, your customers want a personalized experience with a friendly agent who has accurate, relevant and timely product information. They want someone who can expertly guide them through any transaction, no matter how complex.
We provide your customers with a personalized and engaging brand experience in each interaction.
Your customers can expect to interact with personable and empowered brand representatives who have relevant and accurate product information, and who can happily and concisely guide them through any transaction, no matter how complex.
Our representatives are experts in providing exceptional experiences through every customer contact channel.
LUXURY BRAND SPECIALISTS PROVIDING WHITE-GLOVE SUPPORT
We believe that exceptional customer service defines a luxury brand. We have decades of experience providing customer care for some of the world’s most trusted luxury brands.
We understand that what sets a luxury brand apart is not only the quality of the product and the price point, but rather the quality of the overall customer experience for the luxury customer.
Support Services Group has proven experience providing white-glove luxury customer experiences for our many luxury retail clients. Our Brand Specialists operate as a seamless extension of your brand, and provide the same friendly, expert, personalized service via Phone, email and chat that you customers would expect to receive from an in-store representative.
CATALOG SALES AND SUPPORT
When it comes to catalog sales and support, we are the contact center of choice for some of the most respected names in the catalog industry. Our catalog clients specialize in apparel, gifts, food, and healthcare products.
Whether it’s a ramp for the holiday season, your special marketing events, or your 24/7/365 call center overflow needs, our facilities employ skilled call center workforce management teams to help staff our shared agent, dedicated agent, and hybrid call center environments appropriately allowing our catalog clients to maintain sales momentum and top-notch customer support. We work closely with our catalog clients to understand their business needs including marketing plans, mailing schedules, upsell requirements and other dynamics.