Support Services Group is proud to provide healthcare contact center outsourcing to many different types of healthcare companies.
We understand that healthcare companies are increasingly challenged to improve customer satisfaction, and maintain compliance in an ever-changing regulatory environment. Healthcare needs and inquiries are often 24/7 and are demanded using the customers’ preferred communication channel. Operating as an extension of your team, Support Services Group will meet your customers on their demand, and via their preferred communication channel.
We can provide tailored solutions and experienced agents to sell your services or medical devices, enroll or explain benefits and coverage to your customers, schedule appointments, pre-screen patients, and provide high-touch customer care on behalf of your brand or service. You can count on Support Services Group to increase customer satisfaction, strengthen customer loyalty, and provide warm, empathetic and knowledgeable support.