Supporting Yesterday's Technology through
End-of-Life & Legacy Programs
Yesterday
S2G has been providing support solutions for the products of yesterday since our founding. Technology, software, and consumer electronics companies are constantly updating, upgrading, and releasing new products. Support for end-of-life & legacy products is critical to customer loyalty. The requirements of end-of-life & legacy programs can be rigid, and internally such program costs must be kept closely in check. S2G targets developing cost neutral program solutions that can fund themselves.
S2G designs build-to-suit solutions for end-of-life & legacy products that include:
- Operational Infrastructure built on COPC Standards
- Customer Service, Technical Support (LI-LIII), and Sales Support
- Warranty and Post Warranty Support Solutions
- RMA Management, Reverse Logistics, Inventory Management
- IVR, KDB, CRM, Self Service, Web Store, etc. tools and technology
- Certified Technicians (A+, C+, MCSE, etc.) as required
- COMPLETE take over of inventory, sales, and support
- Various models including Revenue Share