Support Services Group specializes in Rapid Response support. We have extensive experience providing English-only and bilingual contact center services to support natural disasters, security breaches, product recalls and more. We leverage internally developed best practices related to Rapid Response and Crisis Management. We are able to scale quickly and deploy teams in as little as 48 hours.
In addition to our rapid deployment of support teams, we have created crisis management applications for many of our customer feedback and employee hotline clients. Escalated processes including immediate text communication based on crisis type and follow up outbound calls, with escalating contacts if/when first option does not answer are in place as well as backup processes to send the issue out via email to all who need to be aware of the issue's occurrence.
Support Services Group is here to support your Rapid Response needs.