RESTAURANT INDUSTRY EXPERTISE

We understand that brand protection is critical in today’s competitive restaurant industry. In addition to delivering a consistent, quality customer experiences, restaurants must also manage customer feedback and recovery. Top global brands trust Support Services Group to blend the people, processes, and technology necessary to deliver an exceptional customer experience every time. We help you to create exceptional guest experiences, and minimize costly complaints.


The guest experience you create will determine your success—either as a brand or a franchisee. Collecting, analyzing and responding to guest feedback across all channels is critical. Our proprietary CustomerPulse tm platform combines multiple points of customer data on a single platform so that stakeholders in your organization can gain insight into the guest experience across all channels and take action based on comprehensive, omnichannel data. Our guest experience solution will help you:

  • Identify locations or regions with unusually high volumes of customer complaints
  • Track improvement in guest loyalty, brand image, and delivery on critical drivers
  • Categorize open-ended guest feedback and trend it over time
  • Coach your teams with both opportunities to improve and compliments on a job well done

EMPLOYEE HOTLINE SUPPORT

In addition to providing consistent and excellent guest experiences across multiple restaurant locations. It is also important to ensure that your many employees across each location have a place to provide feedback and seek assistance. Support Services Group offers 24x7x365 Employee Hotline Support for many of our QSR and franchise clients. Our proprietary EmployeePulse tm platform collects employee feedback and immediately escalates high priority items to the correct parties. This platforms allows your key stakeholders to assess the climate of your workforce and take targeted and specific actions to drive improvements.

  • Identify specific regions and locations with unusually high volumes employee complaints
  • Recognize and celebrate positive feedback
  • Track improvement on critical drivers or company initiatives
  • Categorize employee feedback and trend it over time
  • Trend-mapping by location/ region/ manager etc.
  • Franchise/regional escalations management and reporting
  • Coach your teams with both opportunities to improve and compliments on a job well done

AUTOMOTIVE INDUSTRY EXPERTISE

We understand that automotive sales and service remains highly competitive in a constantly changing market. Support Services Group can assist with protecting the value of your brand, listening to the voice of your customer, and finding you new customers. We help you to create exceptional customer experiences, and minimize costly complaints.

Our proprietary CustomerPulse tm platform combines multiple points of customer data on a single platform enabling you to can gain insight into the customer experience across all channels and take action based on comprehensive, omnichannel data. Our solution will help you:

  • Identify locations or parts/ models with unusually high volumes of customer complaints
  • Track improvement in loyalty and delivery on critical drivers
  • Categorize open-ended guest feedback and trend it over time
  • Coach your teams with both opportunities to improve and compliments on a job well done