Technology Lines

Complete Disaster Recovery & Business Continuity

Highly Available, Redundant Infrastructure

  • Primary Denver, CO based Offsite Redundant Data Center
  • Cutting Edge VMware Compute & Storage Virtualization
  • High Availability on All Critical Servers
  • Redundant UPS Battery Banks & Onsite Generators
  • Fully Redundant Telecommunication Trunks

Business Continuity

  • All technicians equipped to work-from-home (in the event of a disaster)

Flexibility to Use Client or S2Genius Technology Platform

  • Experience integrating with Client/Partner Provided CRM, Knowledgebase Systems, Telephony, Order Management, Order Fulfillment, RMA, ERP, Email, Chat & more
  • Expertise in IVR Integration and Build-out
  • Experience in building tools within our solution set for client specific needs

Support Services Group’s PaaS Toolset Available for Our Clients – S2Genius

  • IP Telephony – Communications Platform across Sites/Locations
  • CRM – Ticketing & Incident Management
  • ERP – Managing RMA & Inventory Processing
  • WF – Workflow Front Office & Back Office Automation
  • KM/KB – Internal & External (customer/web based) Knowledgebase Management
  • KPI Management – Real-time Queue Design, Agent Productivity Tracking & Performance Management
  • WFM – Workforce Management: Real-time integrated staffing & scheduling
  • QM – Quality Management: Real-time Web-based Quality Tool & Analytics
  • LMS – Learning Management System: Web-based Learning & Development
  • MC – Multi-channel Chat, Email, Text, Voice Interactions (internal & external)
  • DW – Data Warehouse: Business Intelligence & Data Management