Client Tenure

Support Services Groups serves over 60 clients. Our partnerships range from newly on-boarded clients to 31+ year relationships. Our average client tenure is 12 years. Our tenured and experienced management team focuses on our Client’s vision for Customer Service and support.

Support Services Group combines excellence in people, advanced technology, and quality driven processes to custom design a solution to meet the exact business requirements of our Clients. From inception, Support Services Group has developed and continually enhances industry leading applications to meet our clients needs. Our proprietary technology platform enables Support Services Group to outperform competitors and exceed the evolving needs of our clients. Our highly motivated contact center professionals, quality driven processes, and client-centered focus enable our clients to increase revenue and customer loyalty.

Client Testimonials

Support Services Group, Inc. has been a great partner. Always responsive. Very adaptive. They are truly a seamless extension of our own internal team.

- Director Customer Service, North American Retail Brand

Our partnership with Support Services Group, Inc. has allowed us to offer a consistent customer experience to our clients 24/7. We are thrilled with the service provided and the care they take of their employees and our clients.

- Director of Customer Care, Global Retail Brand

This team has hit the bar and is now delivering what I have always envisioned our call center to be. Support Services Group leadership is supporting this team to run the operation the way we expect it to be run.

- VP Consumer Support, Global Retail Brand